FREQUENTLY ASKED QUESTIONS
Product condition is clearly stated on each product listing. Depending on the product, the listing may also show the market variant, packaging status, warranty and other important details before you place an order.
Order cancellation or modification depends on whether the order has been processed or dispatched. Please contact us as soon as possible if you need to make a change. modification.
Yes. Order and delivery updates are provided as your order is processed and dispatched. You can also use the order-tracking option available on the website.
Yes. Online customer support is available 24 hours for product inquiries, orders and customer assistance. You can contact us by phone or WhatsApp.
Warranty coverage depends on the product, brand, market variant and applicable manufacturer or idfinestores warranty. The applicable warranty is clearly stated on the product listing.
Our return, replacement and refund terms depend on the reason for the return. Please read our Store Policy for the complete terms.
Same-day delivery is available in Lagos for eligible orders. Nationwide delivery typically takes 48–72 hours, depending on the destination and logistics conditions.
Pay on Delivery is available for eligible Lagos orders. For selected orders outside Lagos, a small delivery-confirmation deposit may be required before dispatch. The deposit is deducted from the balance payable on delivery.
For prepaid orders, you can make a secure payment by card, bank transfer and other payment options available through our payment gateway at checkout.
