If you need to cancel or modify an order, please contact our customer support team as soon as possible.

We will check the status of your order and advise you on the available options. Requests made before fulfilment or dispatch may be easier to accommodate.

For complete details, please review our Payment & Order Policy.

Yes. Once your order has been processed and dispatched, you will receive the relevant delivery information needed to follow its progress.

If you have already placed an order and need an update, please contact our customer support team with your order number.

 link: Track Your Order

Delivery time depends on your location and the product ordered.

Lagos: Same-day delivery is available for eligible orders.

Outside Lagos: Delivery is generally completed within 48–72 hours, depending on the destination and logistics conditions.

The applicable delivery information will be provided as part of your order fulfilment.

Warranty or replacement coverage depends on the product and the terms stated on its product listing.

Where applicable, Idfinestores provides a 2-Month Idfinestores Replacement Guarantee. The applicable coverage and conditions are explained in our warranty policy.

Some products may also have manufacturer warranty coverage depending on the brand, market and specific unit supplied. Where applicable, this information will be stated on the product listing.

Internal link: Warranty & Replacement Policy

Our support does not end after your order is delivered.

If you need help with your order, product, delivery or warranty, our customer support team remains available to assist.

Products covered by the 2-Month Idfinestores Replacement Guarantee remain supported throughout the applicable warranty period. If you experience a qualifying issue during this period, our team will guide you through the appropriate warranty process.

We want every customer to feel supported before, during and after their purchase.

The condition of each product is clearly stated on its product listing. Depending on the product, the listing may also include information about the market variant, packaging, specifications and warranty.

We encourage you to review the complete product information before placing your order so you know exactly what you are purchasing.