1. Overview
At Idfinestores Online Mall, we want you to shop with confidence. We stand by the quality of our products and ensure fairness in our return, replacement, and warranty processes.
⸻
2. Eligibility for Returns & Replacements
•Returns must be initiated within 7 calendar days of delivery.
•Items must be unused, sealed, and in original packaging, including all accessories, manuals, and warranty documentation.
•Defective or incorrect items must be reported within 48 hours of delivery for quick resolution.
⸻
3. Steps to Initiate a Return
1.Contact our support team at support@idfinestores.com.ng or via our website contact form with:
•Order number
•Product details
•Reason for return (with photos if possible)
2.Once approved, our logistics agent will pick up the item from you at no cost.
3.After inspection and approval, a replacement will be sent at no cost to you.
⸻
4. Return, Replacement & Refund Conditions
•Defective or Incorrect Items:
If confirmed defective or incorrect upon delivery, we provide free pickup and replacement at no extra cost.
👉 We do not carry out repairs; we only replace items that meet our warranty conditions.
•Refunds (Rare Cases):
Refunds are generally not available at Idfinestores. However, in cases of customer change of mind on a brand-new, unused, sealed item, a refund may be processed after inspection.
•Refund will cover 70% of the purchase price (30% covers logistics & processing).
•Refunds are processed within 5–7 business days after approval.
•Non-Defective Returns:
A 15% restocking fee may apply for change of mind requests.
⸻
5. Exceptions & Non-Returnable Items
•Refurbished or used items are not eligible for returns, unless defective on delivery.
•Opened software, consumables (e.g., batteries, cables), or items sold “As-Is” cannot be returned.
•Special-order, custom, or promotional discount items may be excluded (check product description).
⸻
6. Warranty Support
At Idfinestores Online Mall, warranty coverage depends on the product type:
•Manufacturer Warranty (Brand-New, Current Models):
Products still supported by the manufacturer carry their official warranty (e.g., Samsung, Apple, HP).
•Sealed & New (Out-of-Production Models):
Some products are authentic, sealed, and unused but no longer covered by manufacturer warranty. For these, Idfinestores provides a 30-day warranty covering:
•Factory defects such as device not powering on, motherboard failure, or battery not charging (factory-related).
•Replacement applies only if the product is returned in good condition with no scratches, no cracked/broken screen, and no misuse signs.
Not Covered by Idfinestores Warranty:
•Cracked, broken, or scratched screens.
•Screen problems of any kind (discoloration, touch issues, cracks).
•Stop-charging issues caused by misuse, liquid damage, or burnt boards.
•Faults from mishandling, power surges, or unauthorized repairs.
•Software issues from tampering, rooting, or jailbreaking.
For issues outside warranty, Idfinestores will guide you with repair options through trusted partners.
•Refurbished & Used Items:
Fully tested before delivery but not covered by warranty, except for damage during shipping.
⸻
7. Delivery & Order Commitment
•Free delivery nationwide on all orders from ₦100,000 and above.
•Orders below ₦100,000 attract a delivery fee.
•For deliveries outside Lagos, customers must make a 30% commitment deposit before shipment is processed.
⸻
8. Return Address
Idfinestores Returns Department
No 8, Idowu Lane, Computer Village, Ikeja, Lagos, Nigeria.
⸻
9. Customer Support
📧 Email: support@idfinestores.com.ng
📞 Phone: +234 805 452 1731
We typically respond within 24 hours (excluding weekends and public holidays).
⸻
✅ This version is final and polished:
•Warranty covers motherboard/power issues only.
•Screens are excluded (like Apple & Samsung).
•No repairs, only replacement.
•Refunds only for change of mind on new/unused items (70%).
